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| What are FAQ's? |
| Browser requirements |
| How do I join the competition? |
| Login Problems / Setting 'cookies' |
| Joined the competition, but no email received |
| Forgotten your password? |
| Changing your password |
| Altering Contact Details (including email address) |
| Tipping future rounds |
| Forgot to tip |
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| Q: | What does FAQ stand for? |
| A: | FAQ stands for Frequently Asked Question - You should check the FAQ first before asking anyone else, because hopefully it will contain the answers you are looking for.
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| Q: | Are there any special requirements for my web browser. |
| A: | Yes, there are three.
1. The site is designed for version 4 browser or better, so you should be using Netscape 4 or higher, or Internet Explorer 4 or higher.
2.You MUST have 'cookies' turned on, as the system relies on them to know who you are as you move from screen to screen after you have logged in.
3. You should have Java enabled (turned on), otherwise you might encounters some errors as you enter information into the competition.
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| Q: | How do I join the competition? |
| A: | 1. Click “Register” on the Home page.
2. Fill in the required details - please make sure your email address is correct.
3. You will be sent an email with your Tipper ID and initial password which you can use to 'Login' to the competition.
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| Q: | Login problems / Setting 'cookies' - I am typing my ID and Password and keep just coming back to the login screen. |
| A: | You need to have 'cookies' turned on in your browser.
Different browsers turn these on in different places.
Instructions for Internet Explorer version 7:
- Click on the word 'Tools' on your browser menu bar and click on Internet Options.
- Click on the Privacy tab and then click on the 'Sites...' button in the 'Settings' section.
- Type in the address 'tipping.lovemyfooty.com.au' click on the 'Allow' button.
- Click OK.
Instructions for Internet Explorer version 6 (with XP Service Pack 2):
- Click on the word 'Tools' on your browser menu bar and click on Internet Options.
- Click on the Privacy tab and then click on the 'Sites...' button in the 'Settings' section.
- Type in the address 'tipping.lovemyfooty.com.au' click on the 'Allow' button.
- Click OK.
Instructions for Internet Explorer version 6 (without XP Service Pack 2):
- Click on the word 'Tools' on your browser menu bar and click on Internet Options.
- Click on the Privacy tab and then click on the 'Edit' button in the Web Sites section.
- Type in the address 'tipping.lovemyfooty.com.au' click on the 'Allow' button.
- Click OK.
Instructions for Internet Explorer 5 or 5.5 :
- Click on the word 'Tools' on your browser menu bar and click on Internet Options.
- Click on the Security tab and then click on the Custom Level button.
- This takes you to a list - scroll down to cookies
There are two listed. At a minimum you need to enable (turn on) the one that says "Allow per-session cookies (not stored)".
- Click OK.
Instructions for Mozilla Firefox 2:
- Click on the word 'Tools' on your browser menu bar and click on Options.
- Click on the Privacy tab and then click on the 'Exceptions...' button in the 'Cookies' section.
- Type in the address 'tipping.lovemyfooty.com.au' click on the 'Allow' button.
- Click OK.
If you do the above then next time you try you should be able to log in.
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| Q: | I’ve joined the competition, but haven’t received an email. |
| A: | This is most likely because of one of two things.
1. When you joined the competition you were asked for your email address so what we could email you an initial password. If you haven’t received the email, it’s most likely you typed your email address incorrectly. Join again and be very careful with your typing! Don’t worry if your name appears twice in the Competition Ladder – We’ll remove the incorrect one within a couple of weeks.
2. Your email server could be having a bad day. We send the email as soon as you join, but sometimes there can be a (lengthy) delay before an email is delivered.
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| Q: | I’ve forgotten my password? Help! |
| A: | 1. Click “Login” on the Home page.
2. Click on “Forgotten your Password?” link halfway down the page.
3. You have two choices. If you have changed your password, we can show your prompt phrase to hopefully jog your memory. Otherwise we can email your password to you (but keep in mind that we'll send it to the email address that's in the database, so if that's incorrect you won't receive the email - see the question above).
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| Q: | How do I change my password? |
| A: | 1. Click “My Details” on the Home page.
2. Click on the change password link at the top of the page.
3. Enter your old and new password and an optional prompt phrase in case of forgetfulness.
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| Q: | I need to change my contact details |
| A: | Once you login, you can then click on "My Details" and change any details. Please remember that your correct contact details must be registered with us or you risk losing any prize you may win.
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| Q: | Can I tip future rounds? |
| A: | Yes, you can. On the “Enter your Tips” page, the current round will be shown. Having entered your tips click on “Next” to enter tips for each round sequentially. To pick out one particular round, click on the round number and select from the list.
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| Q: | What happens if I forget to tip? |
| A: | You will be awarded the default tips or score for the games that you missed. Details of these are available under "Rules".
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